Implemented file streaming to storage when generating reports in the supervisor’s automated workplace to optimize storage usage.
6.16.1 (September 17, 2024)
17 September 2024
Currently, you may encounter the media-download-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.
We are investigating this issue with WhatsApp and working on a resolution.
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edna Pulse
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FAQ edna Pulse
- Quick Start
- Access Rights
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Channels
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Templates
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Additional Information
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For WhatsApp Channel
- Maintaining WhatsApp Channel Quality
- Using WhatsApp Flows
- How to Create a Business Portfolio for a Company
- How to Avoid a WhatsApp Business Account Block
- How to Verify Company in Meta
- Creating Click-to-WhatsApp Ads
- Adding Click-to-WhatsApp Button to Facebook Page
- Promoting WhatsApp Among Clients
- WhatsApp Business API Template Messages
- Deflecting IVR Calls to WhatsApp
- Enabling Notifications for Missed Calls
- Commerce Messages for WhatsApp
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For Push Channel
- How to Get a Google Service Account JSON File
- Registering App in Firebase
- Downloading google-services.json File from Firebase
- Registering Apps in Huawei AppGallery
- Retrieving Apple Push Certificate in P12 Format
- Downloading agconnect-services.json File from Huawei Console
- Obtaining Client ID and Client Secret Parameters in Huawei Console
- How to Fill In Data Collection Statement
- Android push library manual initialization
- iOS Interruption Levels
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For WhatsApp Channel
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FAQ edna Pulse
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edna Chat Center
- Getting Started
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Agent Operations
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Processing Threads
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Supervisor Operations
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History
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Admin Operations
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Configuring Web Widget
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Configuring Agent Workplace
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API
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edna Pulse API
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edna Chat Center API
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Threads
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edna Chat Center API for Bot Connect
- Introduction
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- Init Chat Webhook
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edna Pulse API
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Release Notes
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edna Pulse
- 2025
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2024
- December 19, 2024
- December 12, 2024
- November 28, 2024
- November 21, 2024
- November 12, 2024
- November 7, 2024
- October 24, 2024
- September 26, 2024
- September 16, 2024
- August 20, 2024
- August 8, 2024
- July 30, 2024
- July 16, 2024
- July 4, 2024
- June 27, 2024
- June 20, 2024
- June 11, 2024
- May 27 2024
- May 14, 2024
- April 18, 2024
- April 4, 2024
- March 12, 2024
- February 26, 2024
- January 25, 2024
- January 23, 2024
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2023
- December 25, 2023
- December 14, 2023
- December 7, 2023
- November 30, 2023
- November 27, 2023
- November 16, 2023
- November 9, 2023
- November 2, 2023
- October 30, 2023
- October 3, 2023
- August 24, 2023
- August 22, 2023
- August 21, 2023
- August 15, 2023
- August 9, 2023
- August 7, 2023
- August 3, 2023
- August 2, 2023
- July 31, 2023
- July 27, 2023
- July 18, 2023
- July 4, 2023
- June 14, 2023
- May 30, 2023
- May 23, 2023
- March 29, 2023
- March 6, 2023
- February 16, 2023
- February 7, 2023
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edna Chat Center
- 2025
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2024
- 6.21.0 (December 28, 2024)
- 6.20.0 (December 6, 2024)
- 6.19.0 (November 12, 2024)
- 6.18.0 (October 21, 2024)
- 6.17.0 (September 27, 2024)
- 6.16.0 (September 13, 2024)
- 6.15.0 (August 22, 2024)
- 6.14.0 (July 31, 2024)
- 6.13.0 (July 9, 2024)
- 6.12.0 (June 14, 2024)
- 6.11.0 (May 24, 2024)
- 6.10.0 (April 27, 2024)
- 6.9.0 (April 1, 2024)
- 6.8.0 (February 27, 2024)
- 6.7.0 (February 2, 2024)
- 6.6.0 (January 12, 2024)
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2023
- 6.5.2 (December 15, 2023)
- 5.16.0 (December 13, 2023)
- 6.5.0 (November 30, 2023)
- 5.15.0 (November 13, 2023)
- 6.4.0 (November 1, 2023)
- 6.3.1 (October 25, 2023)
- 6.2.0 (October 6, 2023)
- 5.12.0 (September 20, 2023)
- 5.11.0 (June 9, 2023)
- 5.10.0 (May 29, 2023)
- 5.5.0 (February 9, 2023)
- 5.4.0 (January 25, 2023)
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Hotfixes
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2024
- 6.20.1 (December 10, 2024)
- 6.16.1 (September 17, 2024)
- 6.13.5 (August 21, 2024)
- 6.14.1 (August 7, 2024)
- 6.13.4 (August 6, 2024)
- 6.13.3 (July 22, 2024)
- 6.13.2 (July 17, 2024)
- 6.13.1 (July 15, 2024)
- 6.12.1 (July 7, 2024)
- 6.9.1 (April 17, 2024)
- 6.7.2 (February 22, 2024)
- 6.6.1 (January 26, 2024)
- 5.17.1 (January 22, 2024)
- 2023
-
2024
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edna Pulse
- 2024