Updates
Updated reports in the supervisor’s automated workplace:
- supported asynchronous reporting;
- added the ability to download reports in XLSX and JSON format.
Learn how to create and download a report in the supervisor’s automated workplace.
Bug Fixes
- Fixed errors in the Web SDK build.
- Fixed an audio file playback error in the web widget.
- Fixed the error of displaying the feedback field in the web widget.
- Fixed the error of processing attachments with an invalid extension.
- Fixed the incorrect display of the attachment menu in the agent’s mobile automated workplace on iOS devices.
- Fixed the error of displaying customer data in the agent’s automated workplace.
- Fixed the error of enlarging images in the agent’s automated workplace.
- Fixed the error in the
thread.can-add-slot-on-transfer-to-ready-operatorsconfiguration. - Fixed the error of displaying a thread with a request to block the customer in the supervisor’s automated workplace.
- Fixed the error of displaying the License section in the administrator’s automated workplace.
- Fixed the error of displaying a window with tags in the administrator’s automated workplace.