In the next version of edna Chat Center 6.20.0 we will add new columns to the Survey results report. Keep these changes in mind when processing the report data. We will email you with more detailed information.
Administrator Workplace
Updates:
Added a new Tag required for outgoing threads switch to the Settings → Response templates and tags section. When enabling mandatory tag assignment, you can now activate one or two switches:
- Tag required for incoming threads: if the agent or supervisor has at least one tag available, they are required to assign a tag in order to complete the incoming thread.
- Tag required for outgoing threads: if the agent or supervisor has at least one tag available, they are required to assign a tag to the thread in order to send an outgoing message.
To learn how to enable mandatory tag assignment, see the instruction.
Fixes:
- Changed the display of search results on the Users tab. The list of users found by the search is now displayed immediately, without loading in stages.
- Fixed a bug with the display of the Storage section.
- Fixed a bug with the display of the navigation menu.
Supervisor Workplace
Fixes:
- Changed the display of search results on the Users tab. The list of users found by the search is now displayed immediately, without loading in stages.
Agent Workplace
Fixes:
- Fixed a bug with the display of messages sent by the agent in the thread.
- Fixed a bug that prevented the agent from sending attached files to the customer in the WhatsApp channel.
General
Fixes:
- Fixed the migration bug for existing tables in the database.
- Fixed a bug in determining the inactive state of the customer. Now the Left chat notification is displayed not only when the
operator.client-offline-timeouttimeout has expired, but also when there are no active channels.