Updates
- Added the ability to create and connect a web widget in the administrator’s automated workplace. Read more in the article.
- Added the ability to connect the Instagram channel. Read more in the article.
- Added the ability to connect the Facebook channel. Read more in the article.
- Added license expiration warnings in the supervisor and administrator’s automated workplace.
- Added the ability to select time zones in reports.
- Integrated edna Chat Center with the Tinkoff Quality Management speech analytics service.
Bug Fixes
- Fixed errors in the web widget settings.
- Fixed an error with the execution of standard commands.
- Fixed an error when sending a message due to a wrong ID.
- Fixed the logic of checking outgoing agent messages.
- Corrected the interface terminology.
- Fixed an error in the pinned message warning.
- Fixed a documentation markup error.