Can the customer change the WhatsApp Business API provider and keep the phone number?
Yes, they can.
What data will be saved after account migration?
When migrating an account, the following information is saved and automatically transferred:
- channel name;
- channel quality rating;
- limit on the number of messages;
- the official status of the channel, if it was previously received;
- all approved template messages are of high quality.
What data won’t be saved after account migration?
Message history, low quality template messages and rejected or pending templates won’t be saved after account migration.