Currently, you may encounter the media-download-error when sending WhatsApp messages with attachments via the API. This error occurs when WhatsApp is unable to download the attachment from your server.

We are investigating this issue with WhatsApp and working on a resolution.

WhatsApp
Viber
SMS
Push
Release Notes
- edna Pulse
- edna Chat Center

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- Getting Started
- Agent Operations
  - Getting Started
  - Managing Personal Queue
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- Supervisor Operations
  - Getting Started
  - Monitoring (new interface)
  - Monitoring (old interface)
  - History
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    - Default Dashboards
    - Default Graphs and Tables
  - Users
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  - Settings
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  - Getting Started
  - Configuring Web Widget
  - Information
    - Agent Work License Information for Administrator
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  - Configuring Routing Settings
  - Configuring Agent Workplace
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  - Working with Service Scenarios
    - Configuring Chat Invitation Scenario
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API
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  - Introduction
    - General Information
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    - Receiving List of Channels
  - Cascades
    - Receiving Cascade Information
    - Cascade verification errors
  - Templates
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  - Callbacks
    - Setting Up Callback URLs
- edna Chat Center API
  - Authorization
    - Login Request
    - Configuring Token Lifetime in edna Chat Center
  - Agents
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    - Create Supervisors
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  - Users
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  - Commands
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  - Inactivity Reasons
  - Distribution Threads
    - Create New Distribution Thread
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- edna Chat Center API for Bot Connect
Release Notes
- edna Pulse
- edna Chat Center
2024
- 16 сентября, 2024

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Hotfixes
2023
5.11.1 (June 15, 2023)

5.11.1 (June 15, 2023)

15 June 2023

Bug Fixes

We’ve restored the correct processing of outgoing messages in the VK channel.
We’ve restored the navigation between pages with the results of a search by text or client on the History tab in the Supervisor WP.

In this article

Bug Fixes

In this article

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