Managing Timeouts

You can change default timeouts and add timeout exclusions on the Time Intervals page.

Changing Default Timeouts

1. On the Settings tab of the admin WP, select Agent work place > Time intervals. The Timeouts page opens.
2. In the Timeouts (All Departments by Default) section, change the values for the required timeouts. These will be the default values for all departments and users.
   
   
3. Save your changes.

Adding Timeout Exclusions

1. On the Settings tab of the admin WP, select Agent work place > Time intervals. The Timeouts page opens.
2. In the Exclusions section, click New  and select the required type of timeouts. Note that if exclusions are already created for all timeouts or for all departments, you cannot add another one.
   
   
3. Save your changes. The new exclusion displays in the list and are grouped by department. If you hover over the exclusion, the Edit  and Delete buttons become available and you can use them as required. You can also temporarily disable the exclusion, if necessary, by simply toggling it off.